Fetch Support Ticket By Id

1 curl https://app.impiloplatform.com/api/v3/support-ticket/42 \ 2 -H "Impilo-API-Key: <Impilo-API-Key>"

1 { 2 "assignedTeam": "support", 3 "assignee": { 4 "email": "user_1772@example.com", 5 "firstName": "John", 6 "id": 1772, 7 "lastName": "Doe" 8 }, 9 "createdAt": "2024-07-04T00:00:00Z", 10 "createdBy": { 11 "email": "user_1772@example.com", 12 "firstName": "John", 13 "id": 1772, 14 "lastName": "Doe" 15 }, 16 "currentStatus": "needsIntake", 17 "customer": { 18 "id": 8, 19 "name": "Customer 8" 20 }, 21 "id": 123, 22 "lastUpdated": "2024-07-04T00:00:00Z", 23 "open": true, 24 "patient": { 25 "firstName": "John", 26 "lastName": "Doe", 27 "address": { 28 "city": "Philadelphia", 29 "country": "USA", 30 "lineOne": "1234 Market Street", 31 "state": "PA", 32 "zipCode": "19137", 33 "lineTwo": "Suite 110" 34 }, 35 "dateOfBirth": "1987-09-13", 36 "email": "email@example.com", 37 "externalIdentifier": "external-identifier-123", 38 "id": 456, 39 "phoneNumber": "111-222-3333", 40 "sex": "unknown" 41 }, 42 "supportTicketEvents": [ 43 { 44 "createdAt": "2024-07-04T00:00:00Z", 45 "eventType": "ticketCreated" 46 } 47 ], 48 "supportTicketNotes": [ 49 { 50 "createdAt": "2024-07-04T00:00:00Z", 51 "createdBy": { 52 "email": "user_1772@example.com", 53 "firstName": "John", 54 "id": 1772, 55 "lastName": "Doe" 56 }, 57 "note": "Example Note." 58 } 59 ], 60 "ticketType": "patientSetup" 61 }

Retrieves a support ticket by the ID from the Impilo platform.

Path parameters

idlongRequired

The ID of the Support Ticket to fetch.

Response

assignedTeamenum or null

The team that's assigned this Support Ticket, if any.

Allowed values:

assigneeobject or null

The EndUser assigned to this Support Ticket, if any.

createdAtstring or nullformat: "date-time"

The timestamp when the Support Ticket was created.

createdByobject or null

The creator of this Support Ticket.

currentStatusenum or null

The current status of the Support Ticket.

Allowed values:

customerobject or null

The Customer to whom this Support Ticket belongs.

deviceobject or null

The Device that the Support Ticket involves, if applicable.

idlong or null

The ID of the Support Ticket.

lastUpdatedstring or nullformat: "date-time"

The most recent time that this Support Ticket was updated in some form.

openboolean or null

Whether or not the ticket is considered open or closed.

orderobject or null

The Order that the Support Ticket involves, if applicable.

patientobject or null

The Patient that the Support Ticket involves, if applicable.

siteobject or null

The Site that the Support Ticket involves, if applicable.

supportTicketEventslist of objects or null

A list of all SupportTicketEvents attached to this Support Ticket.

supportTicketNoteslist of objects or null

A list of all SupportTicketNotes attached to this Support Ticket.

ticketTypeenum or null

The type of Support Ticket.

Path parameters

Headers

Response