Update Status

POST

/api/v3/support-ticket/:supportTicketId/event

Updates the status of a Support Ticket with an ID provided in the path. If a note is also provided, will also insert a note.

Impilo-API-Keystring

API Key authentication via header

supportTicketIdlongRequired

This endpoint expects an object.

eventenumOptional

The requested event to add to the Support Ticket.

notestringOptional

The note to attach alongside the event.

1	import requests
2
3	url = "https://app.impiloplatform.com/api/v3/support-ticket/42/event"
4
5	payload = {
6	"event": "additionalContactAttempt",
7	"note": "Optional Note."
8	}
9	headers = {
10	"Impilo-API-Key": "<Impilo-API-Key>",
11	"Content-Type": "application/json"
12	}
13
14	response = requests.post(url, json=payload, headers=headers)
15
16	print(response.json())